Frequently Asked Questions
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us via email.
Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials and treats ever again.
You can access your auto-ship at anytime by clicking on the following link. Manage AutoShip
Go to Manage AutoShip, log into your account and select the item(s) in your Autoship under Active Subscriptions, and click the "Cancel Subscription" link at the bottom of the page. This will cancel all future shipments of your Autoship for this item.
Please note that an auto-ship order already processed for shipment cannot be canceled.
Orders over $49 ship free! All other orders ship for a flat rate of $5.99
Most customers can expect to receive their order within 3 to 5 days once the order is shipped.
We ship via FedEx to provide you with the fastest and most reliable service available.
No – at this time we are unable to ship to P.O Boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US
We want you to be more than satisfied with your experience with us. Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, we will gladly accept your return.
A return request must occur within 30 days of the order date
Click here to view our full return policy.