FAQs about Orders and Deliveries

1. Orders? 

Yes! GotPetSupplies.com is actively fulfilling orders. Due to the current circumstances, we are seeing an unprecedented increase in order volume. 

Our team normally ships orders received by 10:00 am that same day Monday-Friday or within 24 hours, however, due to the increased volume, there may be a slight delay and we ask for and appreciate your patience.

Please do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools, businesses) or post office boxes.  

2. Delivery Estimates? 

On each product page there is a delivery estimate just below the “add to cart” button. This is an accurate estimate of when your order will arrive plus or minus a day.

You may choose an option for FedEx Home Delivery 2-3 day delivery once shipped. Keep in mind that this is from the time of shipment and not the time from placing your order. We ship orders Monday through Friday. The business day after shipment is counted as the first day in transit. Our carriers pick up packages Monday-Friday, excluding holidays. 

3. What's the status of my order and delivery? 

You can track your order status from the track orders link here. This link is also included in your shipment & tracking confirmation email. 

Due to the order volume, we can only change addresses or cancel orders within 60 minutes of the order placement. If you need to make a change, please use the contact us link or or send a text to our customer service department at 866-240-7040 within that time frame. We will do our best to help you.

4. Can I still make returns?

For most items we are still able to process returns. However, some items may not be returnable. Pet food, treats, and similar consumable products are not returnable.

To start a return for an eligible product and learn more about returns, please visit our online returns center. 

5. Customer Reviews - See What Our Customers Are Saying!

Customer Reviews


By placing your order, you agree to our terms of servicereturn policy, shipping policy, and privacy policy